Nike Technology is the technology division of Nike, Inc., dedicated to innovation, digital transformation, and technology integration. It focuses on enhancing the consumer experience through data analytics, e-commerce, mobile apps, and digital platforms. Nike Technology's ongoing investments in technology and talent keep the company at the forefront of the sports and lifestyle industry while promoting efficiency and sustainability in its operations.
Nike Tech
Role
As a Technical Product Manager (TPM) at Nike, I played a key role in developing and evolving the "Order Visibility and Status Tracking Application (OVD)." My responsibilities included gathering requirements, managing agile processes, ensuring compliance, and driving improvements. I made significant contributions to the product's evolution and alignment with Nike's goals.
The Product
The product I worked on during my experiences is the "Order Visibility and Status Tracking Application (OVD)." It's an internal web application developed at Nike to provide internal users with the ability to look up orders and track their status, specifically for handling "Where Is My Order" (WISMO) inquiries. The OVD was initially launched as an MVP (Minimum Viable Product) and underwent further development and enhancements as per my experiences.
The Evolution
At Nike, my tenure as a Technical Product Manager was characterized by spearheading transformative initiatives that substantially elevated product performance and stakeholder satisfaction. One of my most notable achievements was leading the development of the Order Visibility Dashboard (OVD), a project that marked a seismic shift in operational efficiency with a 24,000% improvement in latency. This initiative showcased my ability to not only envision and execute highly impactful solutions but also to navigate the complexities of collaborative development with Infosys, ensuring that every phase from requirement validation to agile project management was handled with precision.
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The journey to launching the MVP of the OVD was filled with strategic decisions that highlighted my dedication to project success and team dynamics. Choosing to prioritize the completion of the MVP over other projects underscored my commitment to delivering value and supporting my team. This decision was instrumental in successfully navigating the project back on track, especially when faced with challenges that required stepping into dual roles as Product Owner and Scrum Master. My hands-on approach in these roles was pivotal in closing gaps, realigning the team's focus, and meeting the project deadline, thereby enhancing project momentum and fostering a collaborative team environment.
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Addressing performance and morale issues within the development team was another critical aspect of my role. Through daily one-on-one meetings, training, and support, I was able to significantly improve collaboration and productivity. This not only boosted team morale but also ensured the project's success. Moreover, managing privacy enhancements under tight deadlines exemplified my strategic thinking capabilities. By choosing to delay the release for better adoption timing, I was able to ensure a successful launch with VP approval, demonstrating my ability to make tough decisions for the greater good of the project.
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My tenure was also marked by a keen focus on user experience, where I had to navigate the challenges of balancing functionality with UX improvements under tight constraints. This experience underscored the importance of strategic compromise and resourcefulness in achieving tech go-live dates while laying the groundwork for future enhancements. Furthermore, recognizing the absence of standardized release management, I took the initiative to define quality requirements, leading to significant improvements in code quality and product health.
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Strategic insight led me to identify project duplication, prompting a program pause for evaluation and alignment, thereby avoiding redundant efforts and ensuring strategic coherence. My role extended beyond project management to facilitating smooth onboarding for new team members and enhancing team communication and efficiency, which was crucial for maintaining a high-performing team environment.
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My experience at Nike not only reinforced my reputation as a forward-thinking and impactful product manager but also demonstrated my ability to lead through complexity, drive innovation, and deliver exceptional product performance and user satisfaction. This journey has been a testament to the power of strategic leadership, innovative problem-solving, and a relentless focus on excellence in the competitive landscape of technical product management.
Key Takeaways
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Led the development of the Order Visibility Dashboard (OVD) at Nike, achieving a 24,000% improvement in latency, showcasing exceptional capability in delivering high-impact solutions.
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Successfully navigated collaborative development challenges with Infosys, emphasizing the importance of precise requirement validation and agile project management for successful MVP launches.
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Prioritized project success and team dynamics by choosing to focus on the MVP completion over other projects, demonstrating commitment to delivering value and fostering team cohesion.
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Addressed and resolved team performance and morale issues through proactive leadership, resulting in improved collaboration, productivity, and project success.
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Managed privacy enhancements under tight deadlines with strategic decision-making, delaying releases for optimal adoption and achieving successful launch with VP approval.
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Balanced functionality with user experience under tight constraints, highlighting the ability to strategically compromise and resourcefully meet tech go-live dates while planning future enhancements.
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Initiated and led the development of standardized release management practices, significantly improving code quality and product health.
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Identified and addressed project duplication, leading to a program pause for strategic evaluation and alignment, ensuring efficiency and strategic coherence.
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Facilitated smooth onboarding for new team members and enhanced team communication and efficiency, underscoring the importance of a collaborative and high-performing team environment.
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Demonstrated strategic leadership, innovative problem-solving, and a relentless focus on delivering exceptional product performance and user satisfaction in a competitive technical product management landscape.